Rights and Responsibilities

Your Rights as a Patient

  • You have the right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities.
  • You have the right to receive care in a safe environment free from all forms of abuse, neglect, or mistreatment.
  • You have the right to be called by your proper name and to be in an environment that maintains dignity and adds to a positive self-image.
  • You have the right to be told the names of your doctors, nurses, and all health care team members directing and/or providing your care.
  • You have the right to have a family member or person of your choice and your own doctor notified promptly of your admission to the hospital.
  • You have the right to designate visitors and the right to withdraw consent for designated visitors at any time.   Visitation may be limited at times due to individual clinical determinations.
  • You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and the expected outcome of treatment, including unexpected outcomes.
  • You have the right to have your pain assessed and to be involved in decisions about treating your pain.
  • You have the right to be free from restraints and seclusion in any form that is not medically required.
  • You can expect full consideration of your privacy and confidentiality in care discussions, exams, and treatments.
  • You may ask for an escort during any type of exam. You have the right to access protective and advocacy services in cases of abuse or neglect.  The hospital will provide a list of protective and advocacy resources.
  • You, and family, and friends with your permission, have the right to participate in decisions about your care, treatment and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
  • You have the right to agree or refuse to take part in medical research studies. You may withdraw from a study at any time without impacting your access to standard care.
  • You have the right to communication that you can understand. The hospital will provide sign language and foreign language interpreters as needed at no cost. Information given will be appropriate to your age, understanding, and language. If you have vision, speech, hearing, and/or other impairments, you will receive additional aids to ensure your care needs are met.
  • You have the right to make an advance directive, appointing someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and help to complete one.
  • You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
  • You have the right to receive detailed information about your hospital and physician charges. You can expect that all communication and records about your care are confidential, unless disclosure is permitted by law.
  • You have the right to see or get a copy of your medical records. You may add information to your medical record by contacting the Medical Records Department. You have the right to request a list of people to whom your personal health information was disclosed.
  • You have the right to give or refuse consent for recordings, photographs, films, or other images to be produced or used for internal or external purposes other than identification, diagnosis, or treatment.
  • You have the right to withdraw consent up until a reasonable time before the item is used. If you or a family member needs to discuss an ethical issue related to your care, please notify your nurse or nurse manager.
  • You have the right to spiritual services. Chaplains are available to help you directly or to contact your own clergy. You can reach a chaplain at 352-796-5111 between 8am and 5pm weekdays. At other times, please ask your nurse to contact the chaplain on call.
  • You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse manager or a department manager. You may also contact the Patient Relations Department at 352-544-6015.

A hospital must have written policies and procedures regarding the visitation rights of patients, including those setting forth any clinically necessary or reasonable restriction or limitation that the hospital may need to place on such rights and the reasons for the clinical restriction or limitation. A hospital must meet the following requirements: (1) Inform each patient (or support person, where appropriate) of his or her visitation rights, including any clinical restriction or limitation on such rights, when he or she is informed of his or her other rights under this section. (2) Inform each patient (or support person, where appropriate) of the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time. (3) Not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. (4) Ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

If your concern is not resolved to your liking, you may also contact:
Your Department of Health or Oversight Body

The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Spring Grove Hospital Center
Oakbrook Terrace, IL 601811-800-994-6610
complaint@jointcommission.org

Your Responsibilities

  • You are expected to provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer, when it is required.
  • You should provide the hospital or your doctor with a copy of your advance directive if you have one.
  • You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to your health, including perceived safety risks.
  • You are expected to ask questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor.
  • You are responsible for outcomes if you do not follow the care, treatment and services plan.  You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment. Please leave valuables at home and only bring necessary items for your hospital stay.
  • You are expected to treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy and number of visitors.
  • You are expected to provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.
  • You have the responsibility to keep appointments, be on time, and call your health care provider if you cannot keep your appointments.